We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via service@lampsmodern.com to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order.
If you wish to cancel your order beyond 24 hours, you will be subject to a 20% restocking fee. This fee will be deducted from the total cost of the order.
We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be cancelled.
Before installing or using the products, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the items.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Refund
All your money will be returned to your original account once your order has been cancelled
Please feel free to contact us if you have any further questions.
Mail: service@lampsmodern.com