Nordic White Paper Lantern Pendant Lighting

Shipping Policy

We partners with proven carriers that offer insurance and tracking, including: UPS, FedEx, USPS and EMS etc. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
For more about shipping policy, please click Shipping Information.

Return Policy

To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible.

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded. If you have any questions, please email us at service@lampsmodern.com.

A. Must be in resalable condition; Must be free from scratches and/or defects

B. Must not have been installed.

C. Must be in the original manufacturer’s box and packaging.

D. Must not have any writing on the original packaging.

E. Must not be missing pieces.

F. Must not be clearance/liquidations/closeout

For more about return policy, please click return & exchange policy.

Q: What payment do you accept?
A: We offer several payment options for your convenience. We accept Visa, MasterCard, Discover, and American Express credit cards. We also accept PayPal.

Q: How long until my order will ship?
A: We usually ship all orders within 2-5 business days of confirmed payment. The actual order processing time is subject to the instructions on each product page.

Q: How to Track the Package?
A: Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you are without an account, you can use the email address and order number via the website "Customer Service-Track Order" to check the tracking information.

Q: How do i change or cancel an order?
A: We know how important your order is, so we aim to fulfill orders as quickly as possible.
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.
- Once your order has been shipped, it can no longer be canceled.

While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy.

● For Lighting Category:
Q: Are bulbs included with the light fixture?
A: Bulbs are not included unless otherwise noted.

Q: What does the specification under the compatible bulbs, such as E27, E26, E14, etc mean? How to choose the right ones for my chandelier?
A: The specification such as E27, E26 means the diameter of the bulb base in millimeters. For example E27 means the diameter is 27mm.

Q: Why do my bulbs burn out so quickly?
A: Bulbs burn out prematurely for a number of reasons. The more common include:
First, the bulb not making good contact in its socket.
Second, there could be a loose or otherwise bad connection somewhere in the line.
Third, changes in voltage from the Electric Company (including spikes, and surges).
Four, having the bulb in a fixture that does not let it disperse the heat it gives off (too closed up).
Five, putting in a higher wattage bulb than what is recommended for that particular fixture.
Six, You may be using low-quality bulbs.

1. A general explanation of the product features for all lighting fixtures. It doesn't mean the product on the current page is dimmable or three colors changeable.

Please check the Description section to find whether the current product is dimmable or not.

• Dimmable version: equipped with a remote control, and can adjust the brightness and color temperature of the light, not compatible with dimmers.
• Three-color changed by switch version: controlled by the switch in your house, you can adjust the color temperature of the light, there is no memory function, the next time you turn on the light will return to the initial setting. It can't be set to only one light source.

2. Color temperature, measured in Kelvin (K), refers to the color of light emitted by a light source. It helps in determining warmth or coolness of the light, affecting the ambiance and mood of a space. Here’s a simplified explanation:

• Warm White (3000-3500K): Lights in this range give off a warm, cozy, and welcoming glow. They are suitable for living rooms, bedrooms, and dining areas, as they create a relaxing and comfortable environment.
• Neutral Light (4500-5000K): Neutral light is bright and clear, mimicking natural daylight. It's versatile and works well in kitchens, bathrooms, offices, and retail spaces, promoting focus and visibility.
• Cool White (6000-6500K): This temperature emits a crisp and invigorating light, enhancing concentration and energy. It's ideal for task-oriented areas such as workshops, garages, and display areas.

Each color temperature serves a different purpose and can significantly affect the functionality and aesthetics of a space. Choose a color temperature that aligns with the activities and atmosphere you want to create in each room.